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FAQ

Questions about Packaging & Shipping

How long does shipping take?
Can I track my order?
What shipping carrier do you use?
How will my order be packed?
Will all my items arrived together?

 

How long does shipping take?

Standard shipping takes 5-12 business days (typically around 5-7 business days for US to US orders)

This does not include production time for prints and note cards

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Can I track my order?

You will receive an email with a tracking number once your order has shipped. Further emails will alert you when your package is out for delivery, and when your parcel has arrived.

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What shipping carrier do you use?

US Post Office – your parcel will be delivered by your regular mail carrier.

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How will my order be packed?

Original Paintings are unframed and packed in sturdy gift boxes.

Art Prints will arrive flat in a sturdy cardboard mailer or skinny cardboard box

Art Cards will arrive folded. Each set of 10 will be wrapped in a cellophane sleeve.

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Will all my items arrived together?

Prints, cards and original paintings are shipped from different locations in the US. If your order contains different products, they will arrive in separate parcels.

All items of the same kind will arrive together.

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Questions about Art Prints

Why do I need a border?
Can I get a print without a border?
What are the paper sizes?
What is the difference between the paper choices?
What printer & ink do you use?


Why do I need a border on my art print?

If you are framing with a window mat, it is much easier to position and fasten the print behind the mat if there is a little extra margin to work with.  A window for an 8x10" print is sized at 7.5 x 9.5", leaving very little room for error if the print is cut to 8x10" exactly.

With a border there is more room for you to attach the tape behind the mat. The framing job will be less fiddly and there will be no danger that your print will end up falling through the hole. Your framer will thank you too!

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Can I get a print without a border?

For exact sized images printed edge to edge, please contact me. I can order them cut to size for you.

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What are the paper sizes?

Satin Gloss Photo Paper Sizes

  • 8 x 10 inches for images up to 7 x 9 inches
  • 10 x 13 inches for images up to 8 x 10 inches
  • 11 x 14 inches for images up to 9 x 12 inches
  • 8 x 8 inches for images up to 6 x 6 inches
  • 10 x 10 inches for images up to 8 x 8 inches

Matte Archival Watercolor Giclée Paper Sizes : Add 1 inch border to the image size

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What is the difference between the paper choices?

Galleria Fresco art prints are printed using two printing techniques on two high quality papers.

Satin Gloss Photo prints have more of a glossy photographic feel with a subtle satin sheen, using Kodak Endura Professional Photographic Paper.

Matte Archival Watercolor prints have a matte finish with the feel of a heavy weight watercolor paper, using Somerset Velvet, acid free 100% cotton rag paper.

Both papers offer vivid color reproduction and capture the rich details of the original oil painting.

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What printer & ink do you use?

Satin Gloss Photo prints are Chromogenic Prints, or C-Prints and are produced like a traditional photograph. The paper is light sensitive and the image is produced by light and then a chemical process.

Matte Archival Watercolor prints are printed using Epson Ultrachrome HDR pigment inks on Epson Stylus Pro 9900 printers for a lifetime of glorious lasting color. 

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